Frequently Asked Questions
If you’ve got a question about your relationship with Lampton Homes as your landlord, you may find the answer below in our recorded webinar or list of FAQs.
Welcome to Lampton Homes webinar recording.
We’re now your point of contact, what does this mean for you?
Does this change any details in my tenancy agreement?
No, your tenancy agreement remains valid, if you are coming to the end of your fixed term, we will be in touch with yourself about the renewal shortly.
Will this affect my rental payments?
No, your rental payment will not increase and will continue to be due at your payment date in your tenancy agreement. If there is anything that we may need to address with yourself, someone from the team may have already been in contact.
Do I need to notify universal credit or any other benefit providers of the change?
If your universal credit Is paid directly, this will not be affected. Your standing order will remain valid. Some of you may have been contacted by our team, this is just to address certain questions.
I have received a welcome pack, is there anything I need to do?
No, this includes your safety certificates and a how to rent guide, that is normally provided at the start of a tenancy. As we are now your direct point of contact, we are re-providing it for your records.
How to contact us?
All our contact information will be available to you from our website on the 1st of April from our website. You will be able to contact us via telephone. We look forward to providing you with a strong service and aim to resolve your issue at first point of contact, if you case is complex, we aim to keep you informed of the progress.
Does your current deposit still stand?
Yes, your current deposit will be transferred over to us whether that is paid by yourself or the London Borough of Hounslow. Once the deposit is transferred over, we will issue you with a deposit certificate.
Will my property manager change?
Yes, your property manager will change and after the 1st of April, you will no longer have access to property file, however, there will be some familiar faces and a new team that support your tenancy.
How do I submit repairs?
We will inform you of our contact details for repair requests shortly, this will be done via our website. Existing repairs that have been scheduled will go ahead as planned.
What services will we be providing?
As a landlord we will provide all services relating to your home under the tenancy agreement including, maintenance, rent collection, tenancy renewals and resident support.
What can you expect from us?
We are in the process of transition and working through all questions and queries. Do rest assured that there is a friendly and committed team that will be handling your tenancy. However, like yourselves we are going through a journey of change. As the lampton Homes team we look forward to hearing your thoughts and opinions to cater our services for our customers.